Deliver The Best Customer Support Outsourcing Services For Freight & Logistic Companies
We are the only outsourcing service provider that gives the best customer support for freight & logistic companies to increase their customer retention and revenue.
Build A Winning Relationship With Your Customers With Our Customer Service Support Function
We position ourselves as the only outsourcing company that provides customer service to the ocean and air freight companies to best support their import and export services and drive revenue growth in the logistic industry.
Our customer service will help you to:
- Clearly identify customer needs for the logistic services
- Deal with high volume of inbound and outbound emails
- Maintain relationships with customers and suppliers such as shipping lines and forwarding agents
- Solve issues relating to the shipments for customers
- Provide correct and detailed information to the customers and suppliers
- Promptly respond to questions and requests
The Benefits of Outsource Your Customer Service To Us
● Reduce Your Cost
You will immediately save more than 30% of costs as you no need to spend money to hire, retain and train talents or maintain a quality customer service team.
● Improve Customer Retention
We provide customer service in logistics and out-of-hours support to ensure quick response to any questions and urgent matters from your customers, leading to higher customer loyalty and retention
● Build Trust With Customers
Our experienced customer service team will communicate all information quickly and thoroughly to build a strong relationship with customers, translating into good profits
● Gain Competitive Advantage
Delivering excellent customer service will set your company apart from competitors that do not support their customers properly, creating a sense of uniqueness in your business.
● Boost Revenue Growth
Our customer service team is trained to communicate and deal with problems and handle any criticism effectively which will impress your customers and help secure more business with them.
● Enhance Company Reputation
A great customer service experience will improve your company image and attract new sales through word of mouth or referrals