We are the only outsourcing service provider that gives the best customer support for freight & logistic companies to increase their customer retention and revenue.
Most global freight forwarding and logistics companies say that customer service is one of the critical function to support their revenue growth. Therefore when you do not have a professional customer service team, you will face challenges such as:
● Loyal customers will leave and switch to other logistic companies
● Difficult to get new sales
● Company's reputation gets damaged
● Lose market share over your competitors
● Significant decline in revenue and profit
We position ourselves as the only outsourcing company that provides customer service to the ocean and air freight companies to best support their import and export services and drive revenue growth in the logistic industry.
Our customer service will help you to:
You will immediately save more than 30% of costs as you no need to spend money to hire, retain and train talents or maintain a quality customer service team.
We provide customer service in logistics and out-of-hours support to ensure quick response to any questions and urgent matters from your customers, leading to higher customer loyalty and retention
Our experienced customer service team will communicate all information quickly and thoroughly to build a strong relationship with customers, translating into good profits
Delivering excellent customer service will set your company apart from competitors that do not support their customers properly, creating a sense of uniqueness in your business.
Our customer service team is trained to communicate and deal with problems and handle any criticism effectively which will impress your customers and help secure more business with them.
A great customer service experience will improve your company image and attract new sales through word of mouth or referrals
We provide specialized and best customer support outsourcing services for the freight and logistic companies to enrich the customer experience and accelerate your revenue growth.
It gives us great confidence to serve our customers better with their industry knowledge and expertise
Copyright © 2021 Outright BPO Services Sdn Bhd- All Rights Reserved.
Company Registration: 202001030004(1386324-K)